Leonard from WeFix

My partner went to WeFix in mall of Africa last year, before September to take my iPhone 4 to be repaired. He was helped by a man called Leonard. We received emails regarding the progress of the phone and eventually got an email saying it was ready for collection. My partner called to ensure about the price and Leonard told him the phone was lost and because they didn’t have stock of the iPhone 4 we’d be getting a new iPhone 5. Months went by with no contact from Leonard who said he was waiting for the manager but it turns out he was the manager. I kept calling and either no one would answer or he was not available. Before December we were told he moved to Clearwater Mall. I contacted the mall but no one ever picked and his email address that I was given said it doesn’t exist. Last week eventually got him on the phone at Clearwater mall and he said before he left the Mall of Africa branch he had left the phone to be available to us but apparently “maybe they misplaced the phone.” He is the manager at Clearwater mall branch and I’m still having to chase him and he keeps telling me stories. It’s been more than 5 months waiting for my phone and he still gave me another story this week. I’m extremely frustrated now and I’m thinking of going to his branch and demanding my phone. He never calls back like he says and I feel this will go on for another year.