Lack of feedback re Trade-in of iPhone device

I completed the online trade-in details and my iPhone was collected via their courier on Wednesday, 6th July 2022. I received an email confirmation via The Courier guy service on the same day that the device was delivered to the We Fix store in Buitensingel street, CPT which is literally 2km from where I live. When I check the status of my transaction via the website it still reflects “confirmed” not received nor inspected whilst the website claims the entire process takes about 5 days before payout. I’ve emailed the Wefix support team yesterday morning on the 5th business day with my reference number requesting feedback and noting my concern that my transaction still reflects “confirmed” and received what appeared to be an auto generated email requesting 24hrs to investigate. I am of course still waiting on feedback on where my device is within their system and meanwhile my transaction status still reflects “confirmed” . Not sure why they are promising these turnaround times on both their website and via Wefix support when it’s apparent that they are unable to adhere to them . Furthermore it is highly frustrating that there is no contact number to enable you to speak to anyone at their offices to find out what has happened to your device within their system and going to the store in Buitensingel street is a joke as I initially went there to deliver my device and staff disappeared into a back room with customers devices for long periods of time, not being very helpful and eventually customers asked for their devices to be returned and left the store out of sheer frustration . Really bad service guys!