Lack of customer service

Yet again i am faced with lack of service by a company affiliated with MTN. This time I sent in a phone for repairs at Wefix Eastgate. I have e-mailed them twice and constantly phone. I have received countless promises of "I will phone you back in 10 Minutes. Those phone calls never happen.

I book a device in 7 days ago. I was informed that they would need to order the stock which would arrive early this week an my device would be ready by shortly thereafter.

I have to phone them every day and e-mail and I still get the same useless excuse "We are still waiting for the stock but will phone you back in 10 minutes."

Wefix is clearly not capable of being a repair agent for MTN Insurance.