WM
Wandile M
1 reviews | Active since Feb 2015
27 May 2023, 07:54
Lack of communication after my device has been dropped off with and inspected for it to be sold
Lack of communication after my device has been dropped off with and inspected for it to be sold. They said wait 5-7 working days for payment to reflect(don’t know why it takes that long as other companies pay within 24-48 HOURS), that has passed and I’m still waiting. They don’t answer emails and there is no contact number to call them
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Replies (1)
weFix's replyOfficial
30 May 2023, 09:49Hi Wandile,
Thank you for taking the time to review us,
We are sorry to hear about the service you feel you received.
As per the email thread, we see that our Representatives have been communicating with you, we also see that Proof of Payment was sent to you on Saturday. Please let us know if this was received on your side.
Furthermore, we are not taking calls at the moment due to the capacity of calls we receive.
We do understand it can be extremely frustrating, particularly in cases where you want to speak to a consultant directly however, we have made other platforms available, such as social media and *** and although we do not take calls, we do make them, so should you require a call back in future, please reach out to us and we will assist you as best we can
We trust you understand.
Regards,
weFix
Thank you for taking the time to review us,
We are sorry to hear about the service you feel you received.
As per the email thread, we see that our Representatives have been communicating with you, we also see that Proof of Payment was sent to you on Saturday. Please let us know if this was received on your side.
Furthermore, we are not taking calls at the moment due to the capacity of calls we receive.
We do understand it can be extremely frustrating, particularly in cases where you want to speak to a consultant directly however, we have made other platforms available, such as social media and *** and although we do not take calls, we do make them, so should you require a call back in future, please reach out to us and we will assist you as best we can
We trust you understand.
Regards,
weFix
weFix's reply30 May 2023, 09:49
Official
Hi Wandile,
Thank you for taking the time to review us,
We are sorry to hear about the service you feel you received.
As per the email thread, we see that our Representatives have been communicating with you, we also see that Proof of Payment was sent to you on Saturday. Please let us know if this was received on your side.
Furthermore, we are not taking calls at the moment due to the capacity of calls we receive.
We do understand it can be extremely frustrating, particularly in cases where you want to speak to a consultant directly however, we have made other platforms available, such as social media and *** and although we do not take calls, we do make them, so should you require a call back in future, please reach out to us and we will assist you as best we can
We trust you understand.
Regards,
weFix
Thank you for taking the time to review us,
We are sorry to hear about the service you feel you received.
As per the email thread, we see that our Representatives have been communicating with you, we also see that Proof of Payment was sent to you on Saturday. Please let us know if this was received on your side.
Furthermore, we are not taking calls at the moment due to the capacity of calls we receive.
We do understand it can be extremely frustrating, particularly in cases where you want to speak to a consultant directly however, we have made other platforms available, such as social media and *** and although we do not take calls, we do make them, so should you require a call back in future, please reach out to us and we will assist you as best we can
We trust you understand.
Regards,
weFix