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ntombi T

1 reviews | Active since May 2014

18 Aug 2015, 13:40

Irrepairable phone

So I took my iPhone 5s for a repair when I was in Cape Town for a jazz festival end of March 2015.It had a water damage which made the phone to dial my contacts without my knowledge(the voice control function) otherwise it was working perfectly.They didn't send the msg about the quote,when I went back to check on the phone I didn't have enough time to wait for the phone to be fixed.So I took it with me to my surprise it was no longer working.When I charged it,it showed a red screen.When they sent a msg for me to rate their service,I indicated that my phone is no longer working.But thought I'll take it to Joburg.When I took it to Melrose arch(end July) they quoted me and I told them to go ahead and fix it.On the day of collection they told me my phone is irreparable...

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Replies (1)
weFix
weFix's reply18 Aug 2015, 17:11
Official
Hello 082758T,

I do apologize for the service you received at Melrose Arch.

Please know that this is not how we normally operate in store.

Please allow me to rectify this, and have my technician have a look at the device again?
Again I apologize for the miscommunication and I will be in contact with you.

Thank you

Clyde Chitray
Branch Manager
iFix Melrose Arch