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Mandy W

1 reviews | Active since May 2009

28 Jan 2018, 12:23

Ipod Repairs still waiting since June 2017!!!!

iPod in for screen repairs since June 2017, been moved around from store to store, same bull**** story about waiting on stock, all screens were broken when stock arrived, etc. No Feedback, No Effort whatsoever to resolve the isssue.

Most Pathetic Service, Most Pathetic Company I have ever dealt with and that is not even the half of their Customer service.

Extremely Unhappy!!!

0
Replies (2)
weFix
weFix's reply29 Jan 2018, 08:05
Official

Good morning

We are very sorry to see this. It is most definitely not our protocol to keep a clients device in our possession for this long.

Please email *** and *** with your job and contact details and we will address this urgently.

Sincere regards,

Giselle Nareen - National Customer Experience Manager, weFix

MW
Mandy W's update04 Feb 2018, 07:13
Reviewer Update
Good Day, This is exactly the pathetic service I was speaking about... Once again I follow up!!! Still no response, I was told they were getting a screen from Durban, which was to be delivered Wednesday, I told the lady that phoned this means nothing to me as I am told this all the time. Actions speak louder than words!! Clearly WeFix are ***********! Please see that wherever my IPod is that it gets delivered to Menlyn and I will pick it up on Wednesday 7th February 2018 and take it to a Company who is competent of Delivering a Service. I will never use or recommend your company to anybody!! There is a difference between being patient and receiving a pathetic service, This is going on for 7 months now... I clearly don’t understand how you could ever live up to any consumer standards! Regards