LS
Lorette S

1 reviews | Active since Jun 2013

25 Aug 2017, 13:44

iPhone in working order

On 21 August 2017 I handed my iPhone 5S in at weFix Eastgate branch to have the battery replaced. The attendant checked that all was in order and I collected the phone that afternoon. On examining the phone at home I noticed a little bubble on my screen which was NEVER there! On Wednesday the touch screen worked now and then. I reported this and they said I should bring it in which I did today. They now advise me that the technician noticed a crack on the LCD! This phone was in perfect condition when I handed it in except that the battery was giving me problems. Their service is shocking and obviously they want to pass the buck onto me. I am not accepting this and will never use their services ever again.

0
Replies (3)
weFix
weFix's reply25 Aug 2017, 16:43
Official

Good day

Please note that I am investigating into the details of your job and you can expect feedback from myself or a team-member soon.

Best regards,

Giselle Nareen - National Customer Experience Manager, on behalf of weFix

LS
Lorette S's update28 Aug 2017, 13:28
Reviewer Update
Good Day, I want to thank you for the speed in which my complaint was handled and that I am now very satisfied that it was done in a professional and amicable manner. Regards, Lorette Schotter
weFix
weFix's reply14 Nov 2017, 16:47
Official

Hi there

It was only a pleasure - feel free to convert your rating to one that matches your satisfaction with our resolution :)

Best regards,

Giselle