1 reviews | Active since Dec 2017
iPad
Im very ****ed with the service of WE Fix..... on the 19th of December 2017. I went to their branch in Melrose Arch taking my apple iPad to see whats causing it not to charge and they told me it could be the battery that is old as they asked how long have I had it for. I said "2 years" they didn't even test it........ Just said it could be the battery and would cost five (5) to ten (10) Thousand Rand.... so I wanted a 2nd opinion as I didn't believe theirs...... so I took it to the one in Alice Lane (Sandton) on the 22nd December 2017 where I was told tat the problem is the charging socket...... and will be fixed by Saturday (23rd December 2017) I couldn't collect it on Saturday as it was shabbas ( a religious holiday for the Jewish People) so we agreed on fetching it on Wednesday (27th December 2017) as Monday (25th December 2017 ) and Tuesday (26th December 2017) the shop is closed..... I ask my friend to call and check on it as I am deaf, the lady in reception said they forgot about it and will attend on it same day and will be ready on Thursday (28th December 2017) NO EMAILS OR CALLS OR SMS'S OR WHATAPP MESSAGE... to let me know of the progress.... I drove all the way to the shop in Sandton (We-Fix) with an impression of collecting it..... but when I got there my iPad had not been looked at and was told the technician working on it was off work then one of the technician who was available offered to fix it and said its minor problem and by THREE O'CLOCK on the same day my iPad will be ready for collection...... GUESS WHAT???? All I received was an SMS of a R599-00 quote, few minutes after accepting their over charging quote..... A call to my friend was made by the technician saying he needs to order a part to fix the iPad and will only be ready next year NOT EVEN A DATE OR TIME.... What is it that they make better???????? Even today is the 3rd January 2018 and NOT EVEN AN SMS OR A PHONE CALL.... All I say is that it is a reap off business and I do not even recommend to my worse enemy....... I cannot collect my iPad without it being fixed as they charge R250.00 for "assessing the problem" MORE MONEY......... VERY POOR **** SERVICE ALL AROUND .... I DONT APPRECIATE IT AT ALL. Today is the late afternoon on the 3rd January 2018 and NO EMAIL OR PHONE CALL OR SMS'S
Good day
I am very sorry for the poor communication and lack of proactive service from our Alice Lane team. I am in communication with them and attempting to see how quickly we can acquire the part for you. You will receive feedback once we have a solution to this.
Sincere regards,
Giselle Nareen - National Customer Experience Manager for weFix
Best regards,
Good day
I am very sorry for the poor communication and lack of proactive service from our Alice Lane team. I am in communication with them and attempting to see how quickly we can acquire the part for you. You will receive feedback once we have a solution to this.
Sincere regards,
Giselle Nareen - National Customer Experience Manager for weFix
Best regards,
