1 reviews | Active since Aug 2016
*********** Tecnicians
<p>Phone was sent in by insurance to have the screen replaced, Tecnician was so clever to fit the screen without informing the insurance or client that it can't be fit due to back is bent and need to re-quote on the phone. They gave the phone back to me screen not fitted properly and accepted a payment of R2699. Apple Store explained to me why no screens is replaced and the phone is rather replaced was due to such. I sent an email asking them what the way forward is to rectify this problem they do not reply or call the client, a perfect example of poor workmanship and client ethics. It has passed a day and no reply still...!!!</p>
Good Day Mr. Naidoo
Please excuse the delayed response, this site has been over hauled and it seems as if our responses have been lost with it. I would like to thank you for your feedback above. It is truly appreciated when our clients bring concerning experiences to our attention in order for us to make it better.
The technician that was working on your device has been investigated on the grounds of negligence and I apologise that you have had to go through this. I have noticed that the issue was resolved on the 24 August.
Again please accept our humble apologies that nobody had attended to your needs the day the issue returned. For any further queries or concerns please feel free to contact me directly.
Have a lovely day Mr. Naidoo
Joe Robinson | *** | Western Cape Regional Manager
Good Day Mr. Naidoo
Please excuse the delayed response, this site has been over hauled and it seems as if our responses have been lost with it. I would like to thank you for your feedback above. It is truly appreciated when our clients bring concerning experiences to our attention in order for us to make it better.
The technician that was working on your device has been investigated on the grounds of negligence and I apologise that you have had to go through this. I have noticed that the issue was resolved on the 24 August.
Again please accept our humble apologies that nobody had attended to your needs the day the issue returned. For any further queries or concerns please feel free to contact me directly.
Have a lovely day Mr. Naidoo
Joe Robinson | *** | Western Cape Regional Manager