NB
Nyiko B

1 reviews | Active since Dec 2017

29 Dec 2017, 17:35

*********** technicians that damaged my phone @eastgate

I took My iPhone 6 for repairs, I was replacing my damaged screen. They told me to fetch it the following day, when I fetched it the follow day, repair was done but only the home button was not working, the technician decided to repair the phone but not check it after repairing it, when I collected my phone another technician checks it to discover home button doesn't work, the second technician opens it again, then concludes that my home button won't work, I was angry and refused to take a half done job then we decided to leave the phone again, came back the next day to find the technician who worked on it, he claims he didn't check it because the battery was low, lol. Then he decides to change it to another screen, then my home button and Touch ID no longer works, this technician wanted me to replace my home button ribbon for R550, I went crazy. They decided to do it for free, they told me to come back after 30mins to collect my phone, after 30 mins this technician still can't fix it, Touch ID not working properly, home button doesn't work, now they want to refund me my screen repair money but they already damaged the phone further, the audacity! There's no manager in store, just friends working together, no authority at all. I want my phone fixed, I'm not taking any refund, I want it fully repairEd, I'm not paying extra for anything. They must find new technicians who can actually do their jobs and not lazy, busy skipping quality check steps because they had to go home, what nonsense is that

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Replies (3)
NB
Nyiko B's update29 Dec 2017, 17:47
Reviewer Update
I need the phone, I'm going to on a holiday next week, need it for uber, pictures, directions, bank apps. I wasted my petrol busy driving to *********** technician, after pay R1300!! Some stuff members even have attitude, why work at a customer care company if you hate talking appropriately to customers. We don't get our money and time at some free store, you are inconveniencing your customers, you claim to do repairs within hours but you tell customers to come the following day to collect their phones, only to collect garbage!
weFix
weFix's reply29 Dec 2017, 20:04
Official

Good evening Nyiko

Please allow me to investigate further into this before I respond to you thoroughly.

Thank you for your patience and I am truly sorry for you being inconvenienced in the manner to date.

Sincere regards,

Giselle Nareen for weFix

NB
Nyiko B's update03 Jan 2018, 13:18
Reviewer Update
I'm still waiting for a reply. This issue is seriously inconveniencing me. I need my phone