*********** Staff and Neglegence

I am so very dissapointed , i gave my phone in on Saturday 28/11/2015 for repairs , i asked the lady (cant remeber her name)how long does it take to repair , she told me it shouldnt take longer than 3days, I Phoned on monday 30/11/2015 just to follow up on the process of my phone , they told me that the phone is still unatended , then i just left it , yesterday (01/12/2015) i phoned every now and then but the phone was engaged the whole day. Once again i left it up until today , this morning i phoned to follow up on my phone , they told me the same thing what they told me on monday (the phone is unattended) i told them that i urgently need my phone fixed as i use it as a company phone and i cant loose business nor caqn i go out on the road to my clients as i am stuck without a phone.Then i phoned the manager Mamole , she told me that she will take it up with Andile (the Samsung Tech) and phone me back.She never phoned me back , so i went and phoned again to follow up , she told me that my phone has been repaired and they are just waiting for Samsung to approve the claim and she will phone me , i am still waiting for her call. This is really very pathetic service