1 reviews | Active since Sept 2011
*********** people & service
<p>I took my Ipad Mini in to Wefix Woodlands on 27/04/2017 so they can repair the screen.They said i can have it back on 28/04/2017. I picked it up and as i was there i saw a scratch on the brand new screen,so they said they will repair it and it will take only 30min.I waited 45min and picked it up and went home.I played some games on it an the the screen started lifting.As the resault of the screen starting to lift it cracked while i was playing on it.</p> <p> </p> <p>I took it back the nexed day 29/04/2017 and they said the will repair it but it is because of my back casing that it is lifting.They said it will cost another R2200 for the back casing and then they will pay for a new screen.I spoke to Nolly the manager and told them to go ahead.She told me they don't have stock but will recieve on Thuesday 02/05/2017 only because Monday 01/05/2017 was a public holiday.</p> <p> </p> <p>I waited for them to phone me back the whole week as Nolly said it would be ready in 2 working days, so it was suppose to be ready on Thursday 04/05/2017. I phoned them on Friday 05/05/2017 and asked to talk to Nolly the manager,then i was told that Nolly resigned and the new manager is Sipho Mabuza. When i asked him what was going on with my ipad mini he knew nothing. Then i found out that nothing was done in almost a weeks time because they cant find stock after they told me it would arrive on Theusday 02/05/2017. They didnt even have the curtesy to phone me and tell me that. So Sipho told me they would do a transfer between the shops and find a screen for me and it will be ready on Saturday 07/05/2017 and he will phone me to come and collect.</p> <p> </p> <p>Saturday came and Saturday went and nobody phoned me.So this morning Monday 08/05/2017 i phoned them at 09:15 again and Sipho told me i can come and collect. I left my work to go and collect and as im 20min away i got a phone call telling me that now my ipad doesn't work anymore(the icons on the screen seems to move by themselfs).So there is a bunch of *********** people that works at the Woodlands branch that doesnt know how to the a job they have trained for. I have a white apple ipad mini and Sipho told me they have a black screen on to see if the screen is the problem and at 14:25 08/05/2017 im still waiting to here what is the outcome.They want me to pay for an pathetic service by *********** people. </p> <p> </p> <p>I dont even want to know what else is going to be wrong when i get it back.I want a awnser before end of business today 08/05/2017. I will not pay anything.</p>
Good day
I sincerely apologize for your experience with us. Please email *** with your contact details and job number if possible and I will look into this on your behalf.
Regards
Giselle Nareen - National Customer Experience Manager, on behalf of weFix
Good day
I sincerely apologize for your experience with us. Please email *** with your contact details and job number if possible and I will look into this on your behalf.
Regards
Giselle Nareen - National Customer Experience Manager, on behalf of weFix
