*********** ***** and ******* ...

I've never been so disgusted and so furious in my life !!!. Having to deal with people that call themselves " repair specialists" that are nothing but a damn bunch of ***** and ******* is the worst thing.

On the 28th June 2018 i booked in my device for a signal problem i had on my phone. The phone was booked in at The Glen we fix with a guy called Thlago. When i left my phone at the store everything was working, I could be able to scroll through my phone. The only problem i had on the phone was just receiving network. Even Thlago, the guy at the shop scrolled through the phone to check if the fault was not on settings.

After a few minutes he realized that the phone needed to be booked in for an assessment. I agreed and received a copy of my slip that the phone is going be booked in. Three days later i get an email with a report back from a technician by the name of Brine Dhliwayo saying that the phone was completely not working on arrival (this was before the actual assessment was done) , And once he did opened the phone he found that the phone has liquid damage!.

Now after getting this report i was confused as to how did this happen. I called The store to get answers, and no one was able to give me answers. Instead they asked me to call the East Gate branch and find out what happened. I called the store and all i could get was they just received the device from the Glen as is , so they don't know what happened.

I've logged a complaint with the regional managed, who has not been helpful at all. I sent him numerous texts and he always promises to come back to me and never does. I certainly don't appreciate someone wasting my time! and still cant assist even after personally calling him to sort out the matter.