Ifix Waterfront Schlep
<p>On June 16th 2016 I took my iPhone 5s to Ifix waterfront to repair my back camera. Thereafter my back camera was working well until July 6th 2016. </p> <p>I was completely stunned and confused about having gone to Ifix itself, paid money for a problem to be fixed only to have it return two weeks later.</p> <p> </p> <p>On 8th July 2016 I emailed Ifix Waterfront ********** the following: </p> <p><br />"Hi</p> <p>The issue that I "fixed" on June 16th has already returned two days ago. What are my options since it's not even a month since I repaired it?<br />Can I take it to Ifix Cavendish or must I go to Ifix Waterfront?<br />Do I have to pay again?</p> <p>Regards"</p> <p> </p> <p>I stated my name.</p> <p>I felt that I am within my right to email first as opposed to rocking up there only to be disappointed by their feedback.</p> <p> </p> <p>I have been waiting patiently but it is July 27th 2016 today and I have still received no reply. </p> <p> </p>
Good Morning Robin.
I would like to humbly apologise for the lack of communication for our V&A branch, I assure you it is not the way we conduct business and I will be looking ino this with the urgency that it most certainly deserves. You are more that welcome to take the device to Cavendish. All you would need is the VA Job number and they will do the rest for you.
Again, our sincerest apologies. Should you ever receive bad service that ever again please do contact me personally and I will perosanlly make sure you are dealt with in the best most swift way possibly.
Joe Robinson / Western Cape Regional Manager / **********
Good Morning Robin.
I would like to humbly apologise for the lack of communication for our V&A branch, I assure you it is not the way we conduct business and I will be looking ino this with the urgency that it most certainly deserves. You are more that welcome to take the device to Cavendish. All you would need is the VA Job number and they will do the rest for you.
Again, our sincerest apologies. Should you ever receive bad service that ever again please do contact me personally and I will perosanlly make sure you are dealt with in the best most swift way possibly.
Joe Robinson / Western Cape Regional Manager / **********