1 reviews | Active since Oct 2011
iFix repair problems
<p>On the 17th of August 2015 iFix Menlyn repaired my Apple iPad 3 screen. The screen was broken and had to be replaced. Today I took the iPad back to iFix Centurion Mall because the screen is loose on the bottom left hand corner. I asked them to re-glue the screen not replace it. I was told because there is a small crack in the top right hand corner it's not under warrantee anymore and I need to pay another R1000 to fix it. After a google searched I came across numerous posts that states that if you don't position the digital wire on the left hand bottom-corner correctly, when doing the repair, this can happen. All I want is for iFix to honor repairs done and not find reasons not to honor this. I was a iCare plus member but was also informed that this no longer exist. Is it not possible that the top right hand corner cracked because of the loose screen on the bottom left?</p> <p> </p> <p>.</p>
Hi Jaco
We appreciate the fact that you were able to take the time and bring your device back to the store, to enable us to re-examine and fix it.
Please note as per our policy, the warranty on our service excludes physical damage, thus you were informed that your device is not under warranty.
We apologise for the inconvenience and will always be there to assist if you should need us.
Kind regards
Naomi
Branch Manager: Centurion
Hi Jaco
We appreciate the fact that you were able to take the time and bring your device back to the store, to enable us to re-examine and fix it.
Please note as per our policy, the warranty on our service excludes physical damage, thus you were informed that your device is not under warranty.
We apologise for the inconvenience and will always be there to assist if you should need us.
Kind regards
Naomi
Branch Manager: Centurion
