1 reviews | Active since Jul 2016

08 Jul 2016, 18:34

Ifix don't fix jack!

<p>I'm not happy at all! Why do you call yourself Ifix if u refuse to fix? I went to Ifix mall of Africa today 08/07/2016 Friday around 17:30, they told me to come back at 18:30 as the technician hadn't arrived, ok so I roamed around til the time passed, I went back but was then told that the technician refuses to fix anything at that time that I should come back the next day, no! Why are your doors open then if you refuse to work??? Why should I come back if u refused to help me the time I need help, why invest my money in ur services if I'm getting no service in the first place? The fix was going to cost R700 plus an additional R200 to get the phone same day at an estimated 1 hour to fix, I stay in Vereeniging nowhere near an Ifix store, so coming back was not an option. We cry for jobs but when we have them all we do is complain and give bad service, Ifix mall of Africa I'd suggest you recheck your employees else you'll lose money because of the people you've employed, SO DISAPPOINTED!</p>

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Replies (2)
weFix
weFix's reply15 Jul 2016, 12:40
Official

MoA HELLOPETER COMPLAINT 2016/7/8 BY Aziwe Tobun

Hi Aziwe

Thank you for affording us the opportunity to investigate what happened during your recent visit to our store.

We have ascertained that the technician who was scheduled to repair your device was unfortunately called away for a family emergency and that this was not properly communicated to you.

As discussed with you today, we will now arrange for your device to be picked up on a suitable date and repaired

Sincere apologies for the inconvenience caused.

Kind regards

Suzan

Branch Manager: iFix Mall of Africa

's update15 Jul 2016, 12:54
Reviewer Update

thank you for the speedy response, its appreciated for explaining the situation and offering with the additional service, sohws you care about your customers, all we want is good fair service. Thank you