MA
Magnus A
1 reviews | Active since Mar 2009
14 Mar 2016, 20:44
iFix charges for LCD when it is still the old one
Good day<br> <br> Recently I had my iPhone 6 Plus and Apple Ipad 3 repaired at iFix Menlyn and ran into more problems bargained for. <br> <br> I fix never enters the correct details on their jobcards and wanted to return my device with a broken screen when I never handed it to them like this.<br> <br> Today they charged me for replacing the glass, lcd and battery, yet when I switched the iPad on, I can evidently see that the LCD was never replaced as it still had the same burned-in icons on the LCD - this is clear evidence that they are dishonest. <br> <br> This company carries your name and claims to be certified - can you please assist me?
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weFix's replyOfficial
17 Mar 2016, 18:10Hello zabzoo,
We would like to thank you for raising your concerns, and making us aware of the platforms in our Daily Operations, that need improvement.
We appreciate that you took the time to provide us with feedback on your experience, as this allowed us to look deeper into the situation, so that we can provide you with the service that you as a customer deserve.
As discussed with you, the part was definitely replaced, but it is possible that the fault could source from the Main Board of the device, due to the fact that you stated that it is the same problem as experienced before.
Please feel free to let us know should you have any further problems with the device, and we will gladly assist.
Best Regards
Jeanice
We would like to thank you for raising your concerns, and making us aware of the platforms in our Daily Operations, that need improvement.
We appreciate that you took the time to provide us with feedback on your experience, as this allowed us to look deeper into the situation, so that we can provide you with the service that you as a customer deserve.
As discussed with you, the part was definitely replaced, but it is possible that the fault could source from the Main Board of the device, due to the fact that you stated that it is the same problem as experienced before.
Please feel free to let us know should you have any further problems with the device, and we will gladly assist.
Best Regards
Jeanice
weFix's reply17 Mar 2016, 18:10
Official
Hello zabzoo,
We would like to thank you for raising your concerns, and making us aware of the platforms in our Daily Operations, that need improvement.
We appreciate that you took the time to provide us with feedback on your experience, as this allowed us to look deeper into the situation, so that we can provide you with the service that you as a customer deserve.
As discussed with you, the part was definitely replaced, but it is possible that the fault could source from the Main Board of the device, due to the fact that you stated that it is the same problem as experienced before.
Please feel free to let us know should you have any further problems with the device, and we will gladly assist.
Best Regards
Jeanice
We would like to thank you for raising your concerns, and making us aware of the platforms in our Daily Operations, that need improvement.
We appreciate that you took the time to provide us with feedback on your experience, as this allowed us to look deeper into the situation, so that we can provide you with the service that you as a customer deserve.
As discussed with you, the part was definitely replaced, but it is possible that the fault could source from the Main Board of the device, due to the fact that you stated that it is the same problem as experienced before.
Please feel free to let us know should you have any further problems with the device, and we will gladly assist.
Best Regards
Jeanice