1 reviews | Active since Jul 2015
iFix cannot repair iPad's
I handed in my iPad mini - it has a broken screen. I was told this would take 5 days. They even advertise they can do a screen replacement on all Apple products. After 1 week I called to ask about progress, where they told me it would be done the follow Monday only. I did not have time to go collect the device, but on Wednesday I was emailed to say that parts have been ordered for the device. After calling them I was told that parts were on order. 2 day's later I was told that they cannot get parts and they cannot repair the device. <br> How can a company that sells themselves as an Apple device repair company not get parts for their repairs? On top of this they are extremely bad with letting the customer know about this.
We do sincerely apologies for the experience you had at iFix Melrose Arch.
Its unfortunate that you had to be dealt with like this and for that I apologise.
It is in our best interest to make you the customer happy, and we will go beyond measures to do this.
Unfortunately we could not get the part for your iPad mini as it could not be sourced, we have tried everything at our disposal but unfortunately to no success.
Again I sincerely apologise, and if there is any thing we can do for you in the future whether it may be for your device coming in for repair or to make your customer experience that much more better please don't hesitate in contacting me first.
This situation with regards to the communication was not supposed to happen, and I can assure you that it will never happen again in the future.
Kind Regards
Clyde Chitray
iFix Branch Manager
Melrose Arch
We do sincerely apologies for the experience you had at iFix Melrose Arch.
Its unfortunate that you had to be dealt with like this and for that I apologise.
It is in our best interest to make you the customer happy, and we will go beyond measures to do this.
Unfortunately we could not get the part for your iPad mini as it could not be sourced, we have tried everything at our disposal but unfortunately to no success.
Again I sincerely apologise, and if there is any thing we can do for you in the future whether it may be for your device coming in for repair or to make your customer experience that much more better please don't hesitate in contacting me first.
This situation with regards to the communication was not supposed to happen, and I can assure you that it will never happen again in the future.
Kind Regards
Clyde Chitray
iFix Branch Manager
Melrose Arch