I will stop at nothing to get the refund owed to me!

I have never received such appalling, disgraceful, atrocious service by any company as I have by WeFix. After making nine phone calls to them, they have made it clear that they have absolutely no intention of contacting me and resolving my issue even though I told them that I would be lodging a formal complaint with the Consumer Protection Council. I paid R1548.01 for a service I did not receive, and I will not abandon this issue until I have been fully compensated. I have tried to get them to resolve this issue for over a month but unfortunately not one person is competent enough to provide customer service. On the 2018-08-22 I took my iPhone in for repairs to WeFix at the Glen as the earpiece was dysfunctional was informed six days later that my phone had been fixed and was ready for collection. I paid R1548.01 for the repairs, collected the phone and found that the earpiece was still dysfunctional . However the cracked screen had been replaced, which I did not ask to be replaced. I contacted them immediately and they informed me that I should bring it back and they would fix it. When I took it back to The Glen I found that it had closed down! I then found another WeFix store at Clearwater Mall. They merely cleaned the ear piece and told me that it was fixed at no cost. I then demanded full refund, as I paid R1548.01 and the phone was not fixed previously when I paid. The manager of Clearwater Mall, Shonika, who was extremely rude, informed me that they would then have to remove the new screen (which I never asked to be replaced), and also remove 3 *****s that were missing that they replaced (which I also had not asked for). I agreed to have that done (even though I did not request it) on condition that I get my refund. I have spoken to Nadine at Head Office, who informed me that the Regional Manager would have to make a call. I contacted Neo at Clearwater Mall, who told me exactly same thing. I insisted on speaking to her manager who promised to call me back but not to my surprised, never returned my call. On Thursday 2018-09-27, I attempted to get to get this issue resolved again. I spoke to Thabiseng and practically begged her to get someone to assist me. Again there was no response from anyone. I refuse to make one more phone call to attempt in resolving this matter. In future, I have no idea where I will be taking my phone for repairs, but it most definitely will not be WeFix. I will be taking this matter further in terms of the Consumer Protection Act and will be sure to let you know the outcome.