1 reviews | Active since Jul 2011
I think i'm going to report my phone ******.
As you will pick up from my job number I booked my phone in on the 31 October 2015 for a software update (needless to say I am still waiting for it), I still don't have my phone back and it still not fixed I find it hard to believe that you have so many happy customers (as advertised on your website 278358) I can't even get a call or call back from anyone in the Clearwater store to advise me what is going on with my phone, first I was told by Lebogang (a technician )that my phone needed a new motherboard and it would take 8 working days, 8 working days turned into another extra week and then eventually I got a sms to say I can collect my phone by Friday 20 November the latest. I went to the store on Friday evening AFTER work to collect my phone (got no further communication from them) only to find that my phone still is not fixed no one bothered to let me know, I drove all the way there for nothing, it is almost a month and where 24 - 48 hours turned into to date 27 days and counting. ANYBODY THERE KNOW WHAT IS GOING ON WITH MY PHONE!? IFix is blaming Samsung for sending a faulty mainboard. If i dont have my phone back by Saturday, i will report it ****** at the police station...
Apologies for the break in communication. As mentioned to you telephonically, your device has a main board fault, and needs to be replaced. The part has been ordered and we can release your phone to you in the mean time, but it will be useless until the board is replaced, which can be done when stock arrives in store.
We do apologize for any inconvenience occurred as we do understand the frustration you may be going through right now. We are currently dealing with Samsung to have the needed stock delivered to us so that we can have the repair done, and have this issue over for once and for all.
Again, we here at iFix Clearwater would like to express our deepest apologies for this ongoing delay, and will have this resolved for you ASAP.
Regards,
iFix Clearwater Mall
Apologies for the break in communication. As mentioned to you telephonically, your device has a main board fault, and needs to be replaced. The part has been ordered and we can release your phone to you in the mean time, but it will be useless until the board is replaced, which can be done when stock arrives in store.
We do apologize for any inconvenience occurred as we do understand the frustration you may be going through right now. We are currently dealing with Samsung to have the needed stock delivered to us so that we can have the repair done, and have this issue over for once and for all.
Again, we here at iFix Clearwater would like to express our deepest apologies for this ongoing delay, and will have this resolved for you ASAP.
Regards,
iFix Clearwater Mall