Huawei phone repairs a disaster

I had my Huawei P40 Lite for a month when my screen cracked. One of my decisions to take this phone was a 100-day free screen replacement.

I took my phone in on 31 July to the Huawei Store in Melrose Arch. * Since then I had to supply them with multiple documents (of which there was no mention when I took my phone in). * I have supp**** every single piece of paperwork they asked for. * Last week, (5 weeks after I handed in my phone), a consultant I eventually got hold of on WhatsApp, send me the store's rejection of my claim: they didn't fix it because the "client didn't want to wait for the repairs"!! I have been waiting for 5 weeks! *the consultant told me he will contact the store directly and will let me know their feedback immediately. It is 2 days later and still no word. I asked a consultant this morning what the status is of my phone repairs. He told me I have to schlep back to the Melrose Arch store (where you queue on average 1 hour to get in. They don't have a direct contact number and no direct email address.

My hope is that anybody reading this, keep this extremely poor 'service' in mind before purchasing a Huawei device. Also, speak to your friends to ask them if they are happy with the device and all the apps that are not available.