Huawei_P10 Lite_Screen Replacement

Approximately 3 months ago i had walked into the WIFIX Store in Gateway, advising them that i was referred by Cell C, due to the default on my LCD Screen. My Phone clearly shows that there was no damage that was caused by me as the owner, and the phone was booked in for a technician to have a look at it, in this interim the consultant at we-fix advised that it will take about 2 /3 hours for feedback to come through and i should come back for the phone, i then received notification that the phone needed a new screen and is regarded to a factory issue not as a user fault and that my screen will need to be replaced within a period of 2/3 weeks. i had waited from then till about 4 weeks after and still no feedback or calls nothing to advise me if the LCD Was ready, i then had to make calls myself to find out the status of my Job card , and only to be informed that the new screen isn't ready still and i need to await a further 2 weeks and they will call me, i advised please do not call my alternative contact number since i don’t stay with my parents, but call my main contact number which is ********** 973. i then decided to wait little longer to see if a response was given , and still nothing, it went over a month with no feedback, till the 06th of January at 12.45 i had went to the store personally only to find out from a consultant that they had apparently called my alternative contact number to advise me that the screen is ready. the consultant goes to the back and comes back with a box with a Black Huawei P 10 and advises me that she will put the black LCD Screen to my White phone as that’s the only replacement she has :| ...

I was Appalled, because this is unprofessional, I’m a recruitment consultant, i am constantly on my phone and cannot have a phone looking like its 10 years old....or made up with parts yet my phone is only a year old.!!!! i had requested for a manager , a Lady by the name of Sherice came forward and advised me that they called to explain that they have a screen and its black , however with continuous back and forth arguments i advised the lady that i cannot have this put to my phone and demand a proper replacement in White, she then tells me there are only 2 in the WORLD which are all overseas and those are standby for other customers!!!!!!! this had ****ed me off even more... Considering i have been awaiting for this for over 3/4 months...!!!! she then advised me that she will call me that Monday the 08 after 10 am to advise me the outcome of her making a plan to assist me getting this sorted, i awaited, ..... and waited... with no feedback, till 2.45pm i called and spoke to the same lady she told me she will call me back. till date (18-01-2018) i have no feedback or follow up or even a notification call to the status of my Job card. Absolutely disgusted with the service i received,....!!!!!!!!!!!