CP
Claire P

1 reviews | Active since Aug 2016

15 Feb 2017, 09:55

Huawei - 3 months no screens

<p>I booked my phone in to WeFix Northgate in November 2016. They said I could keep my phone with me till screens for the Huawei P9 were in stock. </p> <p>It is now February 2017 and still no screens. </p> <p> </p> <p>I have constantly been checked King in with the store and each time they log my query and say that the manager will call me. I have gone to the store about 3 times and called about 3 times as well.</p> <p>I have yet to receive any feedback from anyone let alone the manager.</p> <p> </p> <p>Apparently Samsung, the stockists of the screens have not yet brought the screens into the country yet so everyone in South Africa that needs a screen repair for the Huawei P9 is waiting for screens. I find that really hard to believe.</p> <p> </p> <p>So hopefully I either get some kind of positive response from this or I might have to just wait maybe another 6 months or so for the screen to come in.</p> <p> </p> <p>Unless I go to Fordsburg, sure they have screens and have no qualms about fixing my phone in less than 30 minutes. </p>

0
Replies (2)
weFix
weFix's reply16 Feb 2017, 16:57
Official

Hi Claire,

Our sincerest apologies for the delay in getting your device repaired. We are still waiting on stock from our suppliers and are working with the store to get an update on parts as soon as it becomes available.

Kind regards
The weFix Social Media Team

CP
Claire P's update17 Feb 2017, 14:52
Reviewer Update

Hi Simon,

I spoke to Wim from the WeFix store in Northgate today. He called me apologising profusely.

However, he has advised as you have, that the delay is with Huawei and not with WeFix.

I agree, and I thank you and Wim for your response.

From your side, you can escalate this as a complaint to Huawei. I have changed my star rating and thank both of you for the feedback.