Horrible customer service and after sales support

After the screen of my apple watch broke, I researched best places to repair the screen and came across WeFix. Their prices were good, I read good things about them and upon calling came across only friendly professionals.

Unfortunately, my experience with the WeFix team turned out absolutely the contrary. Before fixing the watch, I specifically asked the rep on the phone whether the watch will be waterproof. He said yes. I then asked a colleague of mine to drop off my watch at the store and he also asked whether the watch would be waterproof. Again he was told that yes, the watch would indeed stay waterproof. As such, I had two independent instances of being told it is waterproof.

After receiving the watch, I went for a swim and it died. I called WeFix and after at least eight calls where no-one called me back, I was contacted by Management who told me that as per the fine print, the watch is no longer waterproof after repair. I informed them about the situation and was told that unfortunately there was nothing they can do. Nothing. They made absolutely no attempt to rectify the situation besides seeing whether my watch was somehow still repairable – which it wasn’t. Now I not only lost the money I paid for the screen, but my watch and my monthly vitality points. What a disappointment.

I would highly recommend being very careful before working with WeFix.