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tshepisomontjane T

1 reviews | Active since Apr 2017

08 May 2017, 12:00

Horrible and unsatisfactory service ..

<p>I booked in my iPhone 6s plus in December at Brooklyn Mall branch, with a problem of battery charging up to 2%. </p> <p>They replaced the doc connector and battery, little did I know they where you going to mess up my phone. TILL today, I don't have a phone. They have damaged my phone. My phone just restarts itself and I'm sick and tired of going to the store returning the phone a d it comes back with the same problem. And then the manager,Samantha, who is so *********** , calls me saying g they can't fix the phone (mind due, they are the ones who damaged my phone ) saying I should go claim it at my insurance. And I'm like who said I have I insurance for the phone?</p> <p>TILL today, I don't have a phone. The person who has borrowed me a phone wants their phone back and I'm going to be phoneless. This has caused so much inconvenience for me, I lost clients because of this. I don't trust anything g anymore they seems not to fix what they damaged. I want a phone. They must buy a phone,simple.</p> <p>What does CONSUMER PROTECTION ACT say by the way???? Maybe the need to be reminded of that... </p>

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Replies (3)
weFix
weFix's reply08 May 2017, 12:49
Official

Good day

I would like to apologize on behalf of the store for the service that you received. Note that I would like to look into this for you with urgency. Please email me your job number if possible as well as your contact details and I will revert to you as soon as possible with assistance.

Sincere regards,

Giselle Nareen - National Customer Experience Manager, on behalf of weFix

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tshepisomontjane T's update08 May 2017, 13:18
Reviewer Update

Hi Giselle

BN0667.2

********** 025

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tshepisomontjane T's update08 May 2017, 13:19
Reviewer Update

Hi Giselle BN06677.2