Great customer experience with WeFix trading in my phone, up until I hadn't received any communication from them regarding the delivery back to me of my phone (I had rejected the trade in offer)

Item: weFix
Rating: 2
Author: Peter J

Great customer experience with WeFix trading in my phone, up until I hadn't received any communication from them regarding the delivery back to me of my phone (I had rejected the trade in offer). I was patient and waited for 7 working days before reaching out to enquire, only after reaching out had WeFix shipped my device without an apology and without an explanation. They can do better

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Replies (1)

weFix's replyOfficial

27 Mar 2026, 10:24

Good day Peter,

Thank you for taking the time to send this review.

We can confirm that your device return was arranged yesterday and you were notified, but we sincerely apologize that this only happened after you had to follow up.
This is not the level of service we aim to provide, and we understand how frustrating the lack of updates must have been.

Your experience has been shared with our team so we can improve our communication and ensure this doesn’t happen again.

We really appreciate your patience and your honest feedback — it helps us do better.

If there’s anything further you need, please don’t hesitate to reach out.

Once again, we do apologize for the delay and the inconvenience caused.

Regards,
weFix

weFix's reply27 Mar 2026, 10:24

Official

Good day Peter,

Thank you for taking the time to send this review.

If there’s anything further you need, please don’t hesitate to reach out.

Once again, we do apologize for the delay and the inconvenience caused.

Regards,
weFix