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charl C

1 reviews | Active since Jan 2015

23 Apr 2018, 14:59

Good screen repair for a good price

I have taking in my iPhone 6 a few times. Out of the 5 times i have taking it in i would say 4 out of the 5 times I was happy.

Went in for a screen repair and most of the time it was done within a hour or less. Just the once I waited a bit longer. And when the screen came loose after a while they would fit and new screen for free. The quality was as expected. Just on one time there was a finger print under the screen. But was sorted.

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Replies (7)
weFix
weFix's reply23 Apr 2018, 18:17
Official

Good evening

Thank you so much for your honest feedback - we will look into the things which you mentioned as we are always striving to improve on and perfect our service, from a technical as well as customer service perspective.

Looking forward to having you in store again soon - if need be! ;)

Kind regards,

Giselle Nareen - Head of Customer Experience, weFix

cC
charl C's update02 May 2018, 11:38
Reviewer Update
This was at the Glen. But the last time was at the Mall of the South. Screen is coming loose again.
weFix
weFix's reply02 May 2018, 11:45
Official

Good day sir

We are so sorry about this! Are you able to perhaps take this to the Eastgate store for a rework?

weFix
weFix's reply02 May 2018, 11:45
Official

Good day sir

We are so sorry about this! Are you able to perhaps take this to the Eastgate store for a rework?

cC
charl C's update02 May 2018, 12:45
Reviewer Update
No. Why eastgate? why not the glen or mall of the south?
weFix
weFix's reply02 May 2018, 13:10
Official

The Glen unfortunately no longer repairs devices. You are most definitely welcome to leave it with them though but they will move it to another branch to be looked at and repaired, at no cost to you of course. If you would like to return to the Mall of the South, you may.

cC
charl C's update02 May 2018, 13:26
Reviewer Update
Thanks will do so.