From a cracked screen to a useless iPad
<p>I took my ipad to WeFix Polokwane for a cracked screen. When the ipad came back, the front camera and touch ID were not working and the battery was dead. The Ipad itself was also loose and it kept switching itself off and on. I took it back and they replaced the battery and fixed the front camera but it was still loose and the touch ID was not working, they say they could not fix it, even after taking it to the head office it was still not fixed. They then sent me a whatsapp message saying they will replace the ipad, a few days later they tell me they have decided against replacing it. Today, 2 weeks after I got the ipad back, the sound no longer works. I don't know what will break next. I feel that they took advantage of the fact that I am a disabled man and I cannot stand up for myself, figuratively and literally. Getting a lawyer would also be very expensive and I do not have the money. I will never ever again buy an apple product because I would have to take it to them for repairs as they are the only ones approved to repair them in Polokwane. They are the reason I have not bought another iPhone, I am grateful that they wrote the iPhone off because I would be stuck with 2 dysfunctional devices if they tried to repair it. I am extremely disappointed, and I will be telling everyone I know not to take their apple devices to these people. Goodbye Apple, for as long as I live in this town.</p>
Good day Mr Ngobeni,
We'd like to apologize for the experience you had at our Polokwane store. The team has been notified about this, and along with the head office, we are having this resolved as efficiently as possible. Should you have any additional comments or questions, do not hesitate to contact us on ***.
The store will be making contact with you.
Kind regards
The weFix Social Media Team
Good day Mr Ngobeni,
We'd like to apologize for the experience you had at our Polokwane store. The team has been notified about this, and along with the head office, we are having this resolved as efficiently as possible. Should you have any additional comments or questions, do not hesitate to contact us on ***.
The store will be making contact with you.
Kind regards
The weFix Social Media Team
