cR
charlise R

1 reviews | Active since Sept 2013

16 Jan 2017, 07:25

fitting screens poorly and lying to customers

<p>My phone fell and the screen broke i went to i fix (wefix in fourways crossing) </p> <p>people at ifix said i must rather fix the screen with them because they do a better service than other places and we get a warranty </p> <p>i asked the lady i need to repair the screen and then it was fixed no questions asked .No technician ever spoke or saw me the first time and nothing was said when paying my R2800 bill. </p> <p>Two months later my screen started jumping up and dont and some buttons werent working and sensitive to light took it back and then the lady told me they cant find anything wrong i went back in december because it just got worse then a technician spoke to me saying the case is bent from the fall so my screen will never stick to the case and i will always have this problem </p> <p> </p> <p>what i am very unhappy about it that where the case is bent was when my screen cracked and instead of telling me initially that we can replace your screen but this will happen they charged me R2800 and replacing a screen on a bent case . Who would even do that ? And i am so unhappy about the service the lady that claimed to be the front store manager was so rude and her attitude is disgraceful accusing me of dropping my phone after they have fixed it and speaking down to me like i am stupid. They really are ***** and i am so unhappy with the service and the quality of your work </p> <p> </p> <p>i will ensure that nodoy goes to ifix and will write reviews and emails until something is done about this </p> <p> </p> <p>honestly the worst money ive ever spend i cant believw that you would just suck people dry for money knowing your product wont even last two months </p>

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Replies (2)
weFix
weFix's reply25 Jan 2017, 16:08
Official

Good Afternoon Charlise

Trust that you are well.

First of all I would like to apologise on behalf of weFix and Fourways Store for the inconvenience caused. We would like to make it better as discussed over the phone by replacing a second hand back cover on your device so that we can resolve the issue at hand. As we would also like to assure you that this won't happen again.

Please note that training has been recommended for my staff.

#wemakeitbetter

cR
charlise R's update07 Feb 2017, 10:23
Reviewer Update

Hi i am still waiting to hear from you . Ive sent out an email and phoned the lady just said she will contact me and i still have not received any indication of your willingness to help ?

Please contact me