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rD
refiloe D

1 reviews | Active since May 2013

29 May 2017, 09:48

**** iPhone CHARGER

<p>BEWARE!!!</p> <p> </p> <p>I would like to warn all people never to buy chargers at this store. I bought an iphone charger from their store in Cresta at the end January 2017 and now after using it fo four months it is not working. When i called to report it i was told their warranty is for three months only. How convinient. You are not treating you clients fairly. You are ripping us off. You know you sell **** products that will last only for few weeks and then afterwards you hind behind the warranty of three months, how pathetic. How can i pay that much for a charger that only lasts three months!!!</p>

0
Replies (4)
weFix
weFix's reply29 May 2017, 20:26
Official

Good day

Please provide me with your job/invoice number via email at *** and I will look into this for you

Sincerely,

Giselle Nareen - National Customer Experience Manager, on behalf of weFix

rD
refiloe D's update30 May 2017, 08:20
Reviewer Update

Thanks for the response.

I don't have the receipt with me. The purchase was done on the 24/01/2017. I will email you the screen dump of my bank statement.

rD
refiloe D's update05 Jun 2017, 08:52
Reviewer Update

Dear Giselle

Thank you for the exceptional manner in which you handled and resolved my query. I was refunded in full at the Cresta branch, and i'm grateful for your intervention.

Thank you!!

weFix
weFix's reply05 Jun 2017, 20:59
Official

Good evening

Thank you so much for your feedback. We truly appreciate it and and hope that you will continue to let us serve you in the future.

Best regards,

Giselle Nareen