Extremely poor customer service and dishonest

<p>I replaced my iPhone 5s battery in the wefix store in Waterfall mall last week Sun (4 Jun) in the hope to have a battery that would last me at least a day. I had done a "while you wait" service and that was a further R200 surcharge which I didn't mind paying to get the phone back in 1hr. The lady at the front of store mentioned that if the battery goes "pap" I can go to any of the wefix stores as there is a 3 month warranty attached to it. This is also stated on the receipt which I thought was a fair deal. </p> <p>Having tried the phone out for a week the battery didn't even last 3hrs before discharging all the power. In fact the same day I started experiencing the problem but thought I would give it a week before I go into the store. So i visited the Fourways crossing store today (11 June) and that's where the real "magic" of South African customer service started. I explained the problem and obviously had the receipt and was told after they called the Waterfall store that due to it being a while you wait service, I do not qualify for the 3 month warranty. The very inexperienced trainee customer service rep at the front desk mentioned that it was their company policy, after asking another lady at the desk and a phone call to Waterfall mall store. Then after telling them that this is not what I was told last week; the Waterfall store rep told the fourways store rep I should bring it back to the Waterfall store. The fourways store customer service rep then says the phone was not under 24hr watch and that is why the 3 month warranty falls away. He said further that in 1 hr no one can check on the phone. I left in dismay.</p> <p> </p> <p>My obvious reaction is:</p> <p>1. I was told explicitly at the Waterfall mall that I could get the phone checked at any branch</p> <p>2. What's the point of having retail branches under the same banner of wefix if you cannot assist a customer at any store </p> <p>3. The receipt also does not reflect the said company policy - it does say a 3 month warranty applies </p> <p>4. 24 hrs watch - you must be really joking - this is not an emergency room </p> <p> </p> <p>In all honesty the level of intellect and any basic cognitive ability of the customer service rep I was dealing with today at the fourways and Waterfall store on the phone is to be questioned, but it does not matter really, as I have grown accustomed to the South African customer service "magic".</p> <p> </p> <p>Wefix is obviously a store I would never do any business with in the future. Completely unprofessional and dishonest in their business dealings. </p>