Eastgate Store bad service/non committed staff

Dear Sir/Madam.

At the beginning of July this year I took my IPAD into your Eastgate Store for repairs. I explained to them that the IPAD had an intermittent charging problem. After some testing it was considered to be a bad connection where the charging cable went into the IPAD. The service advisor then said that she would order the necessary part, and phone me when it arrived.(This never happened),I explained that I was going overseas and that she should phone my wife when the part arrived.

On my return in August I went to the store to enquire if the part had arrived, and was told that it was there.(EGPA116944) The IPAD was then booked in for the necessary repair. A few days later I got a call to say it was ready and that they had replaced the battery. (I was told that the charging port was not the fault).Paid R899.00 and walked out a Happy Customer.

In the middle of November the IPAD started showing the same symptom as before. Namely intermittent charging. We then bought a new charging cable but the problem persisted.

On the 26/11/2018 I took the IPAD back, as the original complaint was not seen to. I was told that they would look into the problem and try another new battery. I also asked them to please order a new battery for my Samsung SM-P900 Pad, and advice when it arrives.( Guess what…they didn’t follow up) Yesterday I got an SMS to advise that the device was ready for collection (EGPA148809),then a Second message to say the device has been declared beyond Economical Repair

This morning I went to the store, to collect the IPAD,I explained to them that I was very unhappy with their report. Surly I cannot be held responsible for their misdiagnosis, as in the first instance I reported a bad connection. Your store manageress tried every excuse in the book to try and worm her way out of this.Surley,if your team makes a mistake,(We all Can) the easiest way is to accept responsibility and refund the money.

Believe me,R899.00 is not the issue here, it’s the way in which your staff handle the situation.

I would kindly ask you to urgently look into this matter and resolve it.

Regards

Cedric