1 reviews | Active since Jan 2018
Drone purchased
I purchased a DJI drone from WeFix and it stopped working whilst in mid flight, 3 weeks later I,m now told that they will not replace the unit or give me a refund and now have to send the drone back to DJI (china) to be repaired. WeFix will not take responsibility for this unit and their after sale service is the worst. They give excuse after excuse and I would NOT recommend buying through these guys.
Good day sir
Please note the following - we cannot merely give you a new device for your device which crashed as this is not considered an out of box failure - no manufacturer's fault was detected within 7 days.
Procedure needs to be followed as we are an authorized repair center for DJI and as such the drone along with the flight logs require evaluation.
We are truly sorry that this is taking as long as it is but we assure you that we will chase our partner for feedback as much as we possibly can in order to come to a solution quickly.
Sincere regards,
Giselle Nareen for weFix
Good day sir
Please note the following - we cannot merely give you a new device for your device which crashed as this is not considered an out of box failure - no manufacturer's fault was detected within 7 days.
Procedure needs to be followed as we are an authorized repair center for DJI and as such the drone along with the flight logs require evaluation.
We are truly sorry that this is taking as long as it is but we assure you that we will chase our partner for feedback as much as we possibly can in order to come to a solution quickly.
Sincere regards,
Giselle Nareen for weFix