Don't Use WeFix for Trade-Ins, They Are Terrible

I have had the most terrible with WeFix for a trade-in. I organize a trade-in, and they pick up the device. I spoke to someone via WhatsApp regarding its urgency. We had a miscommunication, which was realized while it was in transit to CPT. After a long back and forth, we get to an agreement. But while we were talking, they went ahead and requested that my device be returned back, but after the agreement, they didn't fix this. I woke up this morning to find out that my device is on its way back when it could've been delivered today, and our agreement would have been possible. Now tell me why we agreed: they didn't get back to the courier and rescinded the return-to-sender request. Now I am only receiving the device back on ****ing Mon-Tues because of their incompetency. They have inconvenienced me so much. I wouldn't recommend them at all. More especially Chantell. She's so slow and ***********. It's like she doesn't know what she's doing