Dont use them please. Horrible experience

Since 3October, my phone has been backwards and forwards for repaid of a broken screen. iPhone6s. They first installed a accidentally damaged screen on to my phone. They then had to wait 3 days to have the Regional Manager Ike to authorise the removal of the(their) damaged screen to replace with new screen....ehhh. Then everytime the phone comes back, the phone would have some issue.

When you call Melrose Arch, the phone always rings and rings and rings. You almost always speak to someone different. I have now dealt with Swazi, Tshepo, another receptionist , the store manager Nomsa, I have repeatedly asked Regional Manager to call me because the staff do not take decision without his approval. He does not call me. I try to call him, he does not answer. Sometimes the store do not have a technician to work on the phone. Its like a hamburger joint that runs out of patties. No technician for the whole day! That in Melrose Arch. The advertise1-2 hour turnaround! Never!

Nomsa promised me to take great attention to my case last week. To resolve the matter Now it is Tuesday afternoon, no feedback, and Ike the regional manager is not answering his phone.