DONT USE CENTURION IFIX STORE
<p>phone booked in on 19 December 2016. Sure a few holidays inbetween, now 9th January 2017 and still no repaired phone.</p> <p>every time you call you get an excuse - this after you were quoted and get accept the given quote.</p> <p>to make it rosey they offer you a discount on the work, dont fall for it, this hides the lack of good service</p> <p>this tells you they dont know what they are doing.</p> <p>Many many calls later, and finally reached a Manager today, issued an ultimatum give my phone back by Wednesday repaired, or unrepaired.</p> <p>Tired of this incompetence.</p> <p> </p> <p>My only mistake - i should have checked 'hello peter' before i took my phone to them</p>
Hi Yulan
Thank you for giving us an opportunity to investigate the delay in the repair of your device.
Firstly we would like to apologize that it was not made clear after the assessment of your device that liquid damage repairs are complex and unpredictable. This means that your device may lose existing functionality or stop working all together once the corrosion, which can act as a conductor, has been removed.
Please note that because we were not readily able to repair your device due to the liquid damage, the device was sent to our advanced repair centre for a second opinion, thus the repair took longer than expected.
Please accept our apologies for the delay and inconvenience and we hope that we may be of service to you again in the future.
Kind regards
Naomi
Branch Manager: Centurion
Hi Yulan
Thank you for giving us an opportunity to investigate the delay in the repair of your device.
Firstly we would like to apologize that it was not made clear after the assessment of your device that liquid damage repairs are complex and unpredictable. This means that your device may lose existing functionality or stop working all together once the corrosion, which can act as a conductor, has been removed.
Please note that because we were not readily able to repair your device due to the liquid damage, the device was sent to our advanced repair centre for a second opinion, thus the repair took longer than expected.
Please accept our apologies for the delay and inconvenience and we hope that we may be of service to you again in the future.
Kind regards
Naomi
Branch Manager: Centurion