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andrew A
1 reviews | Active since May 2016
02 Jul 2021, 10:50
Don't trust them with repairs - they couldn't care about you as a customer!
We paid them our deposit for a screen replacement mid MAY... They "ordered" the screen and mentioned a relative short turn around time.
WE had to phone and email them after a month of silence. When eventually the screen came nearly a month and half later - it was the wrong screen. A new screen has been ordered and we have been promised feedback. Again we have to resort to threats and follow ups.
Ask yourself - would you trust them with your repairs... if simple feedback and communication is a problem for them?
I have asked for a full refund and feedback. Lets see how long that takes.
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Replies (2)aA
andrew A's updateReviewer Update
02 Jul 2021, 10:51Sorry - just for interests sake... this is Wefix Clearwater
aA
andrew A's update02 Jul 2021, 10:51
Reviewer Update
Sorry - just for interests sake... this is Wefix Clearwater
weFix's replyOfficial
02 Jul 2021, 15:52Hi Andrew,
Thank you for taking the time to send this through to us
First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We have further looked into this and we see you had waited long for your repair. Once the part arrived, it was the incorrect part and as per our system this was a mistake on our technicians side and for this we are truly sorry. We can assure you this is being dealt with internally and we are sincerely sorry for the inconvenience caused to you.
We will be responding to your email as well and we will do our best to #MakeItBetter for you as we value you as a client.
Best Regards
weFix CX Team
Thank you for taking the time to send this through to us
First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We have further looked into this and we see you had waited long for your repair. Once the part arrived, it was the incorrect part and as per our system this was a mistake on our technicians side and for this we are truly sorry. We can assure you this is being dealt with internally and we are sincerely sorry for the inconvenience caused to you.
We will be responding to your email as well and we will do our best to #MakeItBetter for you as we value you as a client.
Best Regards
weFix CX Team
weFix's reply02 Jul 2021, 15:52
Official
Hi Andrew,
Thank you for taking the time to send this through to us
First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We have further looked into this and we see you had waited long for your repair. Once the part arrived, it was the incorrect part and as per our system this was a mistake on our technicians side and for this we are truly sorry. We can assure you this is being dealt with internally and we are sincerely sorry for the inconvenience caused to you.
We will be responding to your email as well and we will do our best to #MakeItBetter for you as we value you as a client.
Best Regards
weFix CX Team
Thank you for taking the time to send this through to us
First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We have further looked into this and we see you had waited long for your repair. Once the part arrived, it was the incorrect part and as per our system this was a mistake on our technicians side and for this we are truly sorry. We can assure you this is being dealt with internally and we are sincerely sorry for the inconvenience caused to you.
We will be responding to your email as well and we will do our best to #MakeItBetter for you as we value you as a client.
Best Regards
weFix CX Team