1 reviews | Active since Dec 2012
Don’t ever use WeFix
Going WeFix Menlyn has been a mistake!! It’s been two weeks waiting for repairs to my MacBook Pro. I’ve talked to Faith and was promised a call back that I’m still waiting for one week later. I was also promised a call from Sipho which never happened. I called the store for the fourth time today and was told they are awaiting parts, I asked how long this would take and was told one to two weeks. That is exactly what I was told the first time I spoke to Faith over one week ago. So it seems no matter how long I wait, my repair will always need another one to two weeks, I guess that’s the standard company line for “I don’t know”. I will never use this company again. I’ve never been treated so poorly as a customer. They don’t have the decency to call you back after making the promise to do so!!! I’ll be picking up my machine and taking it elsewhere.
Good day
We are truly sorry about the delay. We are looking into this matter with the store but, if you would be so kind as to email your contact details and job number to *** we would sincerely appreciate it - we will do our best to expedite this.
Kind regards,
Giselle Nareen - Head of Customer Experience, weFix
Good day
We are truly sorry about the delay. We are looking into this matter with the store but, if you would be so kind as to email your contact details and job number to *** we would sincerely appreciate it - we will do our best to expedite this.
Kind regards,
Giselle Nareen - Head of Customer Experience, weFix
