Do not use WeFix. seriously! Very bad service

On Sunday 22/07/2018 i booked in my iphone 6 for a battery drain issue. (job number - CWPH108279). i was sent a quote of R1048.01 and paid it and collected my phone. whilst i was walking in canal walk only 30mins after collecting my phone i noticed the battery dropped by 15% whilst on standby. i walked back to Wefix and told them that the phone is still not fixed. They told me to take it home and recharge the phone and if it is still broken they will collect the phone from me.

i took the phone home and charged it and it still had the same battery drain issue. i called them to collect the phone and they told me that they do not do any collecting of phones. i had to drive back to canal walk to book the phone in again. (job number - CWPH111430). This for me was becoming a problem because i stay about 150kms away from capetown and my fuel costs alone amounted to more than what it cost to repair the phone. they informed me again to collect it and i noticed again that it was still draining the battery very fast.

i took the phone back a third time to book it in. (job number - CWPH113171). only to be informed afterwards that the phone cannot be repaired and must be collected.

I have driven over 350kms and waisted alot of my time because WeFix could not do a proper assessment of my device the first time. the money i lost for driving unnecessarily to Wefix due to their incompetence i will probably never get back but afterwards when i requested for a refund and filled in the paperwork they had long stories about how the old parts needed to be put back into the phone and the technician is not available so i needed to leave the phone there again. i refused and i requested to speak to the manager. the manager was not even willing to come out and assist me and continuously relayed messages with the store staff.

i had to wait there whilst somebody else replaced the parts and put my old parts back into my phone and only then i could leave. i have since not received any refund from Wefix.