DJI Spark

Hi, I purchased a DJI Spark drone with the Fly More Combo from Wefix Gateway store. There is something wrong with the drone and I have sent a long list of issues experienced to the Gateway store and originally requested a swap for a unit that works correctly. After the first mail I received a timely response to say that they would look into my issue and get back to me but I never heard anything. After forwarding the mail to them 11 times over a few days I finally got a call from the assistant manager of the store saying that they will get back to me by the end of the day. That was 2 days ago and I still haven't heard anything. They are in contravention of the consumer protection act and I no longer want to do business with them and demand a full refund.

I have paid a lot of money for something that I am too afraid to use because it doesn't work as it should and is unsafe.