Dissatisfaction with WeFix

My daughter handed in her phone on the 09/06/2020 after paying R250 just to get a quotation. Since then there has been no feedback and we are going on week 3. They don't answer their phones (the automated voice giving the excuse of "high call volumes") nor do they answer my repeated mails - I have been trying to get in touch for over a week. They also offered no temporary phone while hers was in for service leaving my daughter, who lives in Cape Town, without any means of contact should an emergency arise.

I am highly dissatisfied with the lack of service, the lack of customer care, and the lack of communication in addition to the position they have placed my daughter especially in these dangerous times.