Dismal Service - weFix Job Number: CWSA209073

I took my Galaxy Tab to weFix Canal Walk for repairs on Saturday 3rd August. I received a quotation and paid the required R2300 on the same day via bank transfer. On Sunday 4th Augaust I received an e-mail stating: "Please be advised that your device is awaiting collection". Based on receiving the confirmation e-mail I went back to Canal Walk after work today 5th August to collect my device. The clerk collected my device and processed it on the system (she was very professional). The problem started when she stated that I should pay the R2300. I advised her that I made the transfer on Saturday. She advised she cannot release the device as the payment had not cleared their bank yet. I fully understand this principle but advised her to call her manager as I had come in good faith based on the e-mail confirmation I received (FYI - the online audit trail also states "AWAITING COLLECTION" - no mention of payment states anywhere). The manager proceeded to treat me with utter disdain, stating she cannot assist and I would have to return once they have confirmed payment has cleared. Based on the incorrect communication, inconvenience and manner in which I was treated by the manager I requested the device be reinstated to the condition I brought it in and process a full credit. I no longer have any trust in the weFix systems, staff i.e. managment, brand or Samsung (which the reprent by extention). I have therefor decided to abandon the weFix and Samsung brands and invest in an Apple device.