Disgusting service from WeFix Cape Town

I have had issues with my Samsung A52 since I purchased it but was unable to send it in for repairs as I did not have an alternative phone. On the 17 Feb 2022, I dropped it off at WeFix in Canal Walk as it was still under the warranty and was just over 6 months old. From the 21 February 2022 up until the 13 March 2022, the status indicated that it was waiting on parts. 3 and half weeks... I tried contacting them but all telephone lines do not go through, I emailed to follow up and receive pathetic generic responses. This was way past their turnaround time as per their policy listed on their site. I had asked the question of what exactly was wrong with the phone, no response.

On Monday the 14th March 2022 - I received feedback that my cellphone was ready for collection and emailed to ask if there was a closer location to collect as they had moved to town and I was unable to collect during the week. At this point they responded on the 15th advising that there is no other point and that I would need to collect on Saturday at 2pm then. In another email on the same day from a different dept, they advised that they could deliver the device to me as well (clearly no consistency with processes). I had then asked for more information in terms of costing of the delivery as no information was given. A response was only received 3 days later on Friday the 18 March which advised me that they would only book it to be delivered on Tuesday 22 in order to avoid it laying at the warehouse. over the long weekend. If a response was received sooner, the necessary arrangements could have been made for me to have had my phone last week.... And again, no telephone lines available.... Never the less, I then decided to go ahead with the delivery and then changed my mind and had my husband collect on Saturday 19 March to avoid any further delays as I needed to return the phone I was currently borrowing. - This was communicated to them via email. He arrived at the store at 1:50pm on Saturday, only to find that the store had already closed (numerous emails confirm that they close at 2pm). He had even taken a picture to prove that they had been closed by then.

We had driven all the way and wasted time and petrol only to come back with nothing. I had then sent an email on Monday 21 March advising that the phone be delivered to my home address on Tuesday 22 March 2022, with a photo confirming that the store was closed. Up until now, 23 March, no contact has been made at all. My phone has been at WeFix for 5 weeks and no sign of me officially receiving it.

Disgusting services which I will not recommend to anyone. Who knows if I am even really going to receive my cellphone back.

Ticket nr: CTSA331803