Disgusting service at Wefix

I am disappointed with the service and experience I'm having with Wefix . I called Samsung on 23rd January as my phone was acting up and still under warranty. Samsung advised me to go to Wefix as this was There preferred partner for repairs .

As per Samsung they install and replace faulty parts with original Samsung parts provided by Samsung.

At we fix I had the opportunity to discuss the issue with a sales agent. I informed the agent that my phone was a very important tool I used for mails, calendar meetings reminders and obviously calls when I'm away from my pc. They assured me that the repair would take 5 days to complete. I handed in the phone with all the necessary documents and received communication stating the job is in for repair.(CWSA329670) 3 days later I received another mail stating awaiting parts( that’s it ,they don’t specify what part or a eta on delivery). The expectation is that you pay R1000 for a phone under warranty ,but you have no clue as to what you will be paying for.

Nevertheless This was the last communication received from Wefix. After the 5 days I mailed and called the store constantly with no response. I eventually ended up going in to the store , the guy at the desk then said it actually takes 10 days for the repair. After 10 days I mailed and called again and obviously no different response. I ended up once again having to go in , the sales guy apologized and said they awaiting parts but he would prioritize job number. I requested a ETA as all previous promises where not kept. He asked his manager and the manager said the parts will be delivered in 2 days but he would call me to confirm.

After two days and no call I visited the store again. The sales person informed me that they are still awaiting parts and cannot provide a eta. I asked who and where are the parts coming from, His answer was Samsung …..

I called Samsung explaining my concern and frustration .(SAMSUNG CALL REF ***) I asked Samsung to please provide me with an eta of the parts being delivered to Wefix . The agent at Samsung response was shocking , She said she cannot advise or give any clarification on the repair or the parts and suggested I go to wefix for answers.

At this point I just gave up, As a customer you are dependent on awaiting feedback with a company that does not value customers , they are unreachable and the telephone by default puts you through to a voice message(for all stores). The waiting period on my repair went from 5 days to 10days to 20 days to a month. To date I have not received my phone but was informed that parts should be delivered by 26th Feb.

Its unfortunate that a company like Samsung would not look at reviews before selecting a partner like we fix. Most reviews are not good at all with majority of customers being unhappy .

I hope never to deal with this awful company again….