DISGUSTING customer service

I am writing this email a very disappointed customer of WeFix.

I booked in my device for the first time on the 11th of March. I got it back and it was still giving the same problem as when I booked it in. And I paid a R1000. Then I booked it in a second time.

The same technician who assessed my device the first time, phoned me for the first time 9 days after it was booked in. This only after I had to complain about the lack of communication. He then phoned me the next day telling me he is cleaning the laptop and there is a little moist on the keyboard and that it might be the cause of the problem. He will let me know.

He didn't Iet me know and I didn't hear anything again. No update nothing. Then Tuesday afternoon around 16:00 I receive a message from WeFix that the laptop is ready for collection. I arrive and the laptop has not been fixed and is still giving the same problems. Exactly the same problem. The laptop was also accompanied with a message from the technician that the laptop now can't switch off. This wasn't a problem prior to booking it in. So it was caused on their side. And isn't it the technicians job to fix it. WEFIX!!! It's in the name.

The first time I booked it in was on the 11th of March. It is 6 weeks later and WeFix still has my laptop, I need it to work with no sign of when it will be fixed and I have paid a R1000. For what? I still haven't gotten any feedback since Monday after I booked it in for a third time and it's Friday.

I had to book it in AGAIN because what other option do I have? I paid a R1000 and I doubt if WeFix will refund me (even after it now has another problem caused by their technician). If you can't fix the ****** thing tell me, send it back and I can find another place that can fix it and communicate with the client.

I have sent 2 emails and sent a Facebook message for assistance with no one responding.

I will not advise anyone to ever get their device fixed with this company. Unfortunately for me they still have my laptop with an extra problem they caused and I am out R1000!!!!!!

FURIOUS CUSTOMER AND VERY DISGUSTED!!!!!!