Disgusting customer service

In May we ordered a replacement screen for my boyfriend's phone from weFix Cavendish. We paid the deposit and was told it will take about 2 weeks. After almost 8 WEEKS of running up and down, it eventually arrived. We were never notified, we just happened to be in the centre and was told by the shop assistant "oh ya I forgot to phone you" we bring the phone later that week and book the phone in at 3pm. We were told the repair will take about 2 hrs. Almost 3 hours later and nothing from weFix. We go to the store and we are told to fetch the phone tomorrow as the technician is leaving now! (I can't understand my the technician doesn't work the same hours as the shop????) The assistant states he hasn't started on the phone yet and if we want to we can take it and bring it another day. We decide to do so. When she brings the Phone, it is completely smashed! It is completely unusable!! By now I am at my wits end and ask to see the technician. He refuses to come out but says he will stay and do the screen. The screen is fixed within 30 min. We are offered a pathetic 5% discount. Of course low and behold, the very next day the screen cracks again, without having fallen or anything. It was just in my boyfriend's pocket and when he took it out it was cracked. I informed the manager (Camilla i think) who took his details and said a free repair would be done. She was going to contact us when stock of a screen came in. It is now the end of NOVEMBER. this happened in MAY. STILL no word from weFix. Seems like now that you've got our money you could not care. I have deferred a few people and will continue to do so. ABSOLUTELY PATHETIC!!!!