NM
Nolwazi M
1 reviews | Active since Jul 2013
10 Jun 2026, 15:44
Device not shipped back!
I attempted to sell my device through weFix and subsequently rejected their offer they made once they had inspected it. They have failed to ship my device back to me for almost 2 weeks with the courier company they appoint having made multiple attempts to collect the device. So disappointed by a company that was once considered reputable.
Helpful (0)
Replies (3)0
Replies (3)
weFix's replyOfficial
10 Jun 2026, 16:56Hi Nolwazi,
Thank you for sharing your feedback, and we sincerely apologise for the delay in returning your device.
We understand how frustrating this experience has been, particularly after declining our offer and expecting your device to be returned promptly. This is not the level of service we strive to provide.
We have reviewed your case and are actively looking into the cause of the delay with our team.
We will be providing you with an update directly via email as soon as possible.
Thank you for your patience while we work to resolve this matter, and we appreciate the opportunity to address your concerns.
Kind regards,
The weFix Team
Thank you for sharing your feedback, and we sincerely apologise for the delay in returning your device.
We understand how frustrating this experience has been, particularly after declining our offer and expecting your device to be returned promptly. This is not the level of service we strive to provide.
We have reviewed your case and are actively looking into the cause of the delay with our team.
We will be providing you with an update directly via email as soon as possible.
Thank you for your patience while we work to resolve this matter, and we appreciate the opportunity to address your concerns.
Kind regards,
The weFix Team
weFix's reply10 Jun 2026, 16:56
Official
Hi Nolwazi,
Thank you for sharing your feedback, and we sincerely apologise for the delay in returning your device.
We understand how frustrating this experience has been, particularly after declining our offer and expecting your device to be returned promptly. This is not the level of service we strive to provide.
We have reviewed your case and are actively looking into the cause of the delay with our team.
We will be providing you with an update directly via email as soon as possible.
Thank you for your patience while we work to resolve this matter, and we appreciate the opportunity to address your concerns.
Kind regards,
The weFix Team
Thank you for sharing your feedback, and we sincerely apologise for the delay in returning your device.
We understand how frustrating this experience has been, particularly after declining our offer and expecting your device to be returned promptly. This is not the level of service we strive to provide.
We have reviewed your case and are actively looking into the cause of the delay with our team.
We will be providing you with an update directly via email as soon as possible.
Thank you for your patience while we work to resolve this matter, and we appreciate the opportunity to address your concerns.
Kind regards,
The weFix Team
NM
Nolwazi M's updateReviewer Update
11 Jun 2026, 10:02Thank you for the prompt response and action.
I have confirmation from the courier that my device has been collected and is in the process of shipment.
I have confirmation from the courier that my device has been collected and is in the process of shipment.
NM
Nolwazi M's update11 Jun 2026, 10:02
Reviewer Update
Thank you for the prompt response and action.
I have confirmation from the courier that my device has been collected and is in the process of shipment.
I have confirmation from the courier that my device has been collected and is in the process of shipment.
weFix's replyOfficial
11 Jun 2026, 10:25Hi Nolwazi,
Thank you for the update. We're glad to hear your device has been collected and is on its way back to you.
We apologise once again for the delay and any inconvenience caused.
Regards,
weFix
Thank you for the update. We're glad to hear your device has been collected and is on its way back to you.
We apologise once again for the delay and any inconvenience caused.
Regards,
weFix
weFix's reply11 Jun 2026, 10:25
Official
Hi Nolwazi,
Thank you for the update. We're glad to hear your device has been collected and is on its way back to you.
We apologise once again for the delay and any inconvenience caused.
Regards,
weFix
Thank you for the update. We're glad to hear your device has been collected and is on its way back to you.
We apologise once again for the delay and any inconvenience caused.
Regards,
weFix