1 reviews | Active since Oct 2014
Decieving and Shameful
I Recently dropped off my phone for a service and a quote. The iphone 5 had stopped charging, and whilst using it ( with no other problems) the battery drained and would not start up again. I paid R120 for the service and was told that I had a problem with the touch pad and would need to replace it, at a cost of R1299. <br> This seemed a little odd, as I had explained to them that the touch pad was working perfectly whilst the phone wasn't charging. So I decided not to have it 'fixed' and went for a second opinion elsewhere. <br> At the second opinion they noticed that the charging port just needed a little clean, which they did free of charge. The phone started up again is working perfectly, no problem with the touch pad.<br> I wonder how many people are being charged exorbitant amounts to fix their phones when it is not necessary. Do the people that work there not know what they are doing, or are they shamelessly making us pay for nothing??<br> Last time that I will use ifix. <br> <br> Geoff
Apologies for the incorrect diagnosis and quote that should not have taken place. We can assure you that you wouldn't have been charged or the screen since it wouldn't have fixed your problem. Please rest assured that we don't unnecessarily charge customers.
Your job was not handled correctly and this is certainly not our standard. We can only hope that we get another opportunity to serve you to prove this because we are indebted to you for your feedback, which helps us tremendously. In the meantime we will be working to improve the presence of mind of our staff to minimize such errors.
Sincere apologies again
Kind Regards
iFix
Apologies for the incorrect diagnosis and quote that should not have taken place. We can assure you that you wouldn't have been charged or the screen since it wouldn't have fixed your problem. Please rest assured that we don't unnecessarily charge customers.
Your job was not handled correctly and this is certainly not our standard. We can only hope that we get another opportunity to serve you to prove this because we are indebted to you for your feedback, which helps us tremendously. In the meantime we will be working to improve the presence of mind of our staff to minimize such errors.
Sincere apologies again
Kind Regards
iFix