Hellopeter
Share Your Experience
TK
Thapelo K

1 reviews | Active since Oct 2017

12 Oct 2017, 11:25

Dear HelloPeter, i took in my Iphone 6(White 16 GB) for repairs on the 7th March 2017, i haven't receive my phone back until today, i keep on calling the store, either the Manager is on leave on or another line, and will get back the soonest

I just need my phone back, every time we visit the store, she picks up the phone and calls whoever and promise she will revert to me but she don't, it's been seven months now, and nothing is happening, nobody is getting back to me as promised. i paid loads of money for that cellphone, 24 months contract with CELL C.

Thank you Job BN07967 WeFix Brooklyn.

0
Replies (10)
weFix
weFix's reply12 Oct 2017, 14:27
Official

Good day

Thank you for your email and I am sorry that this is the service which you received from Brooklyn.

I am looking into this and you can expect feedback soon.

Sincere regards,

Giselle Nareen on behalf of weFix

TK
Thapelo K's update17 Oct 2017, 15:34
Reviewer Update
Called the store five minutes ago, somebody picked up the phone but never said anything until i decided to hang up,cause they do know my number now :(
weFix
weFix's reply23 Oct 2017, 11:40
Official

Good day ma'am

That isn't possible as we do not have caller i.d on our store phones. However I do apologize for this.

TK
Thapelo K's update01 Nov 2017, 15:38
Reviewer Update
Good Afternoon, is there any feedback regarding my cellphone query that i left for repairs on the 7th March 2017?
TK
Thapelo K's update16 Nov 2017, 13:00
Reviewer Update
Hello, can somebody please get back to me
weFix
weFix's reply16 Nov 2017, 13:04
Official

Good day ma'am

We are so very sorry about this - you will receive feedback before close of business today

TK
Thapelo K's update21 Nov 2017, 10:34
Reviewer Update
Good day, still awaiting your feedback regarding my phone. Thanks
TK
Thapelo K's update12 Dec 2017, 13:42
Reviewer Update
Good day, is there any news on my cellphone that i took in for repairs and never got it back?? Thanks
TK
Thapelo K's update15 Dec 2017, 12:56
Reviewer Update
Thank you so Much WeFix Brooklyn and HELLO PETER, Samantha from WeFix called me yesterday telling me that i should come and get my cellphone, i went there today and i got my phone back. Thanks a mil everyone-Blessed Festive season to you and Family:)
weFix
weFix's reply15 Dec 2017, 12:58
Official

Thank you for the feedback Cornelia. We apologize for this not being resolved much sooner. A blessed festive season to you and yours as well

Sincere regards,

Giselle Nareen - National Customer Experience Manager, weFix