YB
Yacov Ben-Moshe

1 reviews | Active since Feb 2018

17 Feb 2018, 10:27

****aged my mobile phone and ignore my complaints

I took my Iphone 5 for repair in June 2017 at We Fix Cresta. The technician damaged my iPhone completely. I approached WeFix at Cresta and Nigel (Manager at Cresta) could not do anything. I approached Mr Lee with no response, and we approached a new owner Mr. Aik with no response as well. Since June 2017 WeFix did not do anything of my Complaint. NOTE: The phone was working when taking to replace the battery and it is not operational now. Till today (16 February 2018) my phone has not been repaired. I have sent a few emails to the owners and made a few calls, yet there is no response.

0
Replies (3)
weFix
weFix's reply19 Feb 2018, 09:18
Official

Good morning sir

We are truly sorry to see this. Would you mind email your contact details to *** and *** so that we can address this urgently for you?

Sincere regards,

Giselle Nareen - National Customer Experience Manager, weFix

YB
Yacov Ben-Moshe's update24 Feb 2018, 15:40
Reviewer Update
The complaint in Hellopeter helped, as the phone was repaired immediately to our satisfaction.
weFix
weFix's reply24 Feb 2018, 20:21
Official

Good evening sir

We are a so happy to have been able to turn this around for you, albeit after a complaint on this platform. We assure you that this isn't always the length that a customer has to go to we us in order to receive prompt, thorough service. If need be in the near future, give us a try again and we will surpass your expectations.

Kind regards,

Giselle Nareen